Below FAQ are some common concerns.
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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept refunds or returns for change of mind after 24 hours of placing your order due to all orders being custom made and are made to order. Further conditions may apply for full policies see all our store refund policy.
Express Post (Australia) - Generally 1-2 business days Regular Post (Australia) - Generally 1-5 business days Express Post (International) - Generally 2-4 business days Regular Post (International) - Generally 6+ business days *We take no responsibility for Australia post delays **Please allow up to 6 working days for the making of your order ***Due to the current situation with COVID-19 shipping may be slightly delayed. We appreciate your understanding on the matter.
Within Australia: Express: $10 Standard: FREE International: Express: $20-$66 Standard: $9-$51 (cost varies on destination country)
All orders will be posted within 5-6 working days although we aim to have all orders posted sooner.
No. You can place your order as a guest by using your shopping cart without signing in. However creating an account will make placing your next order easier and faster.
Take your browband off your bridle and store flat when not being used Do not let your horse rub with the tack on Do not use in heavy rain or submerge in water To clean your browband: use a damp cloth or a toothbrush and a little soap - do not rub or use harsh chemicals be careful not to water stain the ribbon
Size guide Shetland - 13'' Pony - 14'' Cob - 15'' Full - 16''